Psychological safety in the workplace

A workplace that prioritizes psychological safety is a place where employees are encouraged to share their perspectives, questions and concerns without fear of repercussions. This environment fosters a sense of comfort and authenticity, leading to improved mental wellness and productivity.

In a research study by the Center for Creative Leadership (CCL), teams with higher levels of psychological safety reported better performance and fewer negative interpersonal interactions. When psychosocial safety is addressed, talent from all over an organization can be realized, and the organization’s success may increase. Diversity of thought is vital in offering creative ideas and solutions.

Increased remote work can make psychosocial safety more challenging for businesses due to fewer face-to-face interactions. It is essential to consider the individual and how they work best. Some may require a camera-on approach to connect. This helps the speaker know others are engaged.

In contrast, individuals may feel more comfortable using chat functions to communicate, and this might have a better impact on their mental health.

Tips to create a psychologically safe workplace

• Communicate with your team about the benefits of a psychologically safe workplace.
• Encourage individuals to ask questions, ask for help, share their bold ideas and tactfully challenge ways of completing tasks.
• Demonstrate the behavior you want to see.
• Create a space facilitating brainstorming, speaking up and giving and receiving feedback.
• Adopt best practices for turning conflicts into productive debates.
• Acknowledge the success of the team and express gratitude.
• Encourage team members to take reasonable risks, give them the benefit of the doubt and demonstrate admitting a mistake when it arises.

For more information on building a psychological safety culture, please contact risksolutions@markel.com.

Sources:
American Psychological Association (APA)
Center for Creative Leadership (CCL)

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