Fostering the Claims Professional of the Future - Webinar with Insurance Insider

In an ever-evolving and complex insurance environment, claims professionals are facing increasing challenges in providing the service their customers rely on. The recent CrowdStrike outage is an example of a complex, global event requiring expert response, as well as potentially impacting multiple classes of business, beyond the immediate cyber market.

Insurers are also facing greater pressure to build and maintain a strong claims culture, combining technical expertise with a customer-focused approach. In addition, the claims service also plays a key role in identifying and reporting emerging trends, so risks are understood and priced adequately.

Discussion questions and talking points include:

• An overview of how claims processes have evolved in the last 10-15 years
• Examples of the growing complexity of claims and how to manage them
• What insurers are doing to bring more inclusivity into the claims industry
• How the industry and employers are trying to plug the skills gap in claims
• What skills are needed to survive and thrive as a claims professional
• How claims professionals are managing social and economic inflation
• Reflections and projections for claims in 2025

Panel:

• Jonathan Pestell, Head of Claims Performance – Specialty and International Claims Casualty Treaty, Markel
• Jenny Neale, Senior Executive Claims, Lloyd’s Market Association
• Daniel Silverman, Director, PwC
• John Parsley, Business Operations Lead, McGill and Partners

Moderator:

• Meg Green, Senior Editor, Multimedia, Insurance Insider 

Original content can be found here.