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Our claims promise:
true to our word, every time.
We hold ourselves to the highest ethical and professional standards, and we provide prompt, fair and equitable claims service.
Report a claim
Our customers rely on us to protect their business. And while we are always looking for better and faster ways to deal with claims, we also know the value of doing the simple things well, every time.
So, whenever you deal with Markel’s international team, you’ll find us consistently true to our word and committed to providing you with the best experience possible.
What sets us apart
By working as a team, united with our underwriting colleagues, we bring together our wide-ranging blend of skills and knowledge to consistently provide excellent service to our brokers and insureds.
Expertise, applied
Our interactions, with brokers and policyholders alike, are informed and insightful without being overly wordy or complicated.
Devoted to you: End to end claims handling
Your designated claims adjuster will stay with you for the duration of your claim, meaning you will always know who is on the case and who to contact.
Timely, clear and consistent communication
Our claims adjusters are locally empowered, meaning quick, clear decision processes resulting in less paperwork, less stress and a less labour-intensive claims handling.
Willingness to have difficult conversations
If we ever believe there to be an issue, we will make you aware as soon as possible, so you know exactly where you stand.
Treating run-off claims like any other claim
Maintaining our relationships in the long term is our priority, which is why we prefer to keep our run-off business in-house, wherever possible.
Investment in the future
The current and future excellence of our profession benefits us all, and we champion accessible training and development for claims professionals and brokers.
Award-winning claims service
We are proud to have won numerous awards for our claims service in recent years, including the prestigious Gracechurch Claims Marque and the Claims Service award at the Insurance Insider Honours.
Our claims philosophy
We aim to be the most customer-focused, nimble and value-adding claims team in the market.
We look to achieve this by being adaptable to client and broker needs, and accountable for our responses.
Regardless of the market cycle, we want service to be our differentiator and your experience to be positive.
Claims leadership team
Led by Chris O'Shea, our global Claims team is empowered to deliver the most appropriate service locally, while maintaining the characteristic Markel blend of empathy and speed.
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Contact your Claims Manager
Antony Bastow
Claims Manager, TCPRS
antony.bastow@markel.comRichard Chamberlain
Business Development Manager, Claims
richard.chamberlain@markel.comFranky George
MECO Claims Manager, Dubai
franky.george@markel.comIan Holmes
Claims Manager, SPT
ian.holmes@markel.comScott Jordan
Claims Manager, Casualty, Australia
scott.jordan@markel.comClaire Lane
Claims Manager, Equine
claire.lane@markel.comDeborah Larkin
Claims Manager, Energy and Terrorism
deborah.larkin@markel.comNatalie Myhill
Claims Manager, Financial Institutions
natalie.myhill@markel.comRachel Nestor
Claims Manager, Management Liability and Emerging Risks
rachel.nestor@markel.comEdward Norton
Claims Manager, International Casualty
edward.norton@markel.comKelly Reeder
Claims Manager, Marine
kelly.reeder@markel.comRachel Tighe
Claims Manager, Professional Indemnity
rachel.tighe@markel.comTimothy Warren
Claims Manager, Marine Liability
timothy.warren@markel.comAshely Xu
MECO Claims Manager, Shanghai
ashley.xu@markel.com
Get in touch or report a claim
Please use this form to contact Markel's International Claims team and we'll make sure your enquiry reaches the right person.
Related content
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Chris O'Shea on the Markel Meets podcast
Managing Director of International Claims, Chris O’Shea shares his leadership journey and global claims strategy on the Markel Meets podcast.
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